Employee’s Snarky Facebook Post Lands Employer in Trouble Under the ADA

Posted by on Aug 21, 2014 in Employment and Labor, Social Media

In the last few years, we’ve seen how the private social media activity of employees can get employers in trouble for violating a variety of laws. The National Labor Relations Act. HIPAA. Title VII. Now you can add the Americans With Disabilities Act (ADA) to the list.

In Shoun v. Best Formed Plastics, Inc., 2014 WL 2815483 (N.D. Ind. June 23, 2014), a federal judge held that an employer may be liable under the ADA for an employee’s Facebook comments about the medical condition of a co-worker. George Shoun, an employee at Best Formed Plastics, sustained a workplace injury and took leave to recover. Shoun’s co-worker, Jane Stewart, learned about his injury because she processed his worker’s compensation claim and monitored his medical treatment for the company. Stewart posted this snarky message on her personal Facebook account: “Isn’t [it] amazing how Jimmy experienced a 5 way heart bypass just one month ago and is back to work, especially when you consider George Shoun’s shoulder injury kept him away from work for 11 months and now he is trying to sue us.”

Shoun sued the company, alleging that Stewart’s post made it liable for violating the ADA. According to Shoun, the post was visible to the business community. Shoun claimed that prospective employers refused to hire him because of the post, causing him emotional distress and mental pain and suffering.

The court refused to dismiss the ADA claim against the company, reasoning that Stewart obtained the information through an employment-related medical inquiry and then wrongfully disclosed it. As a result, Shoun could sue for violation of Section 102 of the ADA, which provides that any information relating to a medical condition of an employee obtained by an employer during “voluntary medical examinations, including voluntary work histories, which are part of an employee health program available to employees at that work site,” must be “collected and maintained on separate forms and in separate medical files and [be] treated as a confidential medical record.” Moreover, the company could be liable for Stewart’s actions even though she posted the message on her private Facebook account in her own time.

Shoun is another reminder of how easily the lines between personal and professional conduct can get blurred on social media. Employers must train their employees about what they may and may not disclose on social media. It is almost never proper for an employee to share medical information obtained at work on his or her personal social media account. The confidential nature of medical information needs to be emphasized especially when training employees who handle workers’ compensation claims, medical leave requests, billing for health services, FMLA claims, etc.

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Netflix and the Americans With Disabilities Act Redux

Posted by on Jul 24, 2012 in Litigation

Netflix did not violate ADA because websites are not public accommodations under Ninth Circuit lawCullen v. Netflix, Inc., 2012 WL 2906245 (N.D. Cal. July 13, 2012)

Several weeks ago,  I posted a blog entry about a Massachusetts case holding that Netflix violated the Americans With Disabilities Act (ADA) by failing to close-caption all of its streamed video content.  A California federal court recently ruled the opposite way.

As in the Massachusetts case, Cullen is based on the limited availability of closed-caption content in Netflix’s streaming library.  Cullen, the plaintiff, alleged in his class action lawsuit that Netflix failed to make good on promises to expand the number of closed-captioned titles it would offer to subscribers of its streaming service.  Cullen originally included an ADA claim in his lawsuit, but dropped the claim after being assured by the National Association of the Deaf and the Civil Rights Division of the Department of Justice that the ADA claim would be pursued in a separate case (i.e., the Massachusetts case that I previously blogged about).  Instead, the ADA issue comes up in a roundabout way–Cullen asserted a claim for violation of California’s Unruh Civil Rights Act.  The claim was based in part on ADA violations because a violation of the ADA is by definition a violation of the Unruh Act.  The court therefore analyzed whether the ADA was violated.

The court took note of the recent Massachusetts decision.  However, under Ninth Circuit law, a “place of public accommodation” under the ADA is limited to “an actual physical place.”   The court cites a string of precedent flowing from the Ninth Circuit’s decision in Weyer v. Twentieth Century Fox Film Corp., 198 F.3d 1104 (9th Cir. 2000), holding that websites are not places of public accommodations under the ADA because they are not actual physical places.  Based on those cases, the court ruled that the Netflix website is not a place of public accommodation.  That meant that Cullen’s Unruh Act claim did not survive to the extent it relied on violations of the ADA.

Cullen also alleged violations of the Unruh Act independent of the ADA, as well as violations of other California statutes, but none of them fared well.  The court granted Netflix’s motion dismiss but gave Cullen a chance to amend his complaint.

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Netflix Fails to Dismiss Americans With Disabilities Act Claim

Posted by on Jul 3, 2012 in Litigation

Judge allows disability civil rights claim against Netflix to proceedNational Association of the Deaf v. Netflix, Inc., 2012 WL 2343666 (D. Mass. June 19, 2012)

Whoa, talk about floodgates.  If this case gets upheld on appeal, it might let loose a new wave of American With Disabilities Act (ADA) litigation.  Two groups advocating for the rights of the deaf and hearing impaired sued Netflix under the ADA for failing to provide equal access to its video streaming web site.  Now, live video streaming is critical to Netflix’s business model, so the ruling is certainly a blow to Netflix.  But the ruling has far greater implications.  The basic question is whether websites are “public accommodations” to which the anti-discrimination provisions of the ADA.  The federal district court of Massachusetts said yes.

The ruling was handed down in the context of Netflix’s motion for judgment on the pleadings, which is an attempt to end the case at an early stage.  Netflix argued that websites are not in the list of public accommodations in the ADA statute.  The court rejected the argument, noting that while web-based services are not specifically listed in the statute as public accommodations, Congress intended the ADA to adapt to changes in technology.  Moreover, the streaming video website fell into one or more of the listed ADA categories of public accommodations, including a “place of exhibition or entertainment” and a “rental establishment.”  But the streaming service is different from a bricks-and-mortar establishment, Netflix argued, because the videos are accessed in private residences, not in public spaces.  No matter, said the court.  The ADA covers the services “of” a public accommodation, not services “at” or “in” one.  Many businesses provide services to a customer’s home (plumbers, pizza delivery services, and moving companies are the ones listed in the court opinion) and they are not necessarily exempt from the ADA.

Netflix made two additional arguments relating to captioning.  First, Netflix argued that the plaintiffs failed to allege that Netflix controls the captioning of streaming video content.  According to Netflix, owners of video programming (not distributors like Netflix) hold the exclusive copyrights necessary to caption content.  Without the copyrights, Netflix cannot caption content without the permission of the copyright owners.  The court rejected this argument because Netflix alleged that it is working to provide captioning for the content on its streaming service.  This suggests that Netflix has some degree of control over the captioning of its video streams.

Netflix’s second captioning argument was that interpreting the ADA to cover the captioning of video programming would create an irreconcilable conflict with the Twenty-First Century Communications and Video Accessibility Act of 2010 (CVAA), which regulates the closed captioning of online video content.  This argument did not persuade the court either, as it found that the CVAA did not conflict with ADA even if the latter imposes broader duties on Netflix than the CVAA; it was possible to comply with both laws.

LegalTXT Lesson: Netflix likely will appeal to the First Circuit, and with good reason.  Small business owners are familiar with the rash of lawsuits spawned by the ADA.  If it stands, this ruling exposes a whole new class of businesses to ADA claims.  Many web-based services could be potential targets of ADA lawsuits.  For instance, could a restaurant that allows customers to make reservations online be sued under the ADA if it doesn’t close-caption its website?  Would a hotel booking website violate the ADA by failing to provide a voice activation feature on its site?  It all remains to be seen.  Stay tuned.

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